Kris Schaeffer & Associates enables organizations to engage their employees and astound their customers, to extend their values to all stakeholders, and to be a force of good for the world. We work with the client as partners to make change happen and then make the change endure. Change happens when willingness meets ability, so we develop ways to motivate and upskill at all levels of the company. Change endures when there are systems and culture in place to support people and processes.
Often, we are called in to solve a business problem. Typically, we need to muster the mighty powers of the four conscious pillars – purpose, stakeholder orientation, leadership, and culture – to solve it. Ultimately at the end of our engagement the client is more conscious.
We support messy, complex organizations with sticky problems. Messy with multiple types of customer contact and sticky with seemingly intractable issues. Geographically diverse. Blue, pink, and white collar jobs. Typically our clients are good people who want to become better. We’d be excited to support a company that wanted revolutionary change to be truly conscious, but more often we work with companies who move in evolutionary steps toward that goal.
AOL – More demand; less service. How to retain customers.
AICPA – How to pass along expertise to others.
Kara’s Cupcakes – How to replicate best practices.
NEC – How to hire and train the right people.
Pepsi-Cola – 200+ franchises need a sales culture.
Viacom Cable – Culture change in 35 locations.